If you are experiencing issues with Atlas, we recommend clearing your cache as a first step – especially after a recent release or update.

This could help with several issues, such as:

  • seeing a blank screen when trying to log in to your environment on Atlas

  • getting an unspecified error

  • processes disappearing from Run, Share or Map for an unknown reason

  • slower performance than usual

Clearing the cache helps to decrease loading time, increase the performance and get rid of cached data that is stored in your browser and causing errors in Atlas.

Clearing the cache won't always fix the issue, but it's the first action that you should take whenever an issue arises.

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How to Clear your Cache

An Initial Shortcut: Force Refresh

Before you clear the cache, you can quickly try Force Refresh, which forces the page to refresh the page and reload it without using the stored cache. This works on a single page, so it's recommended for issues that are affecting a single page on Atlas.

To Force Refresh your browser, try this:

  • On Windows: CTRL + F5

You can also press F12, right click on the refresh button of your browser and choose 'Empty Cache and Hard Reload'

  • On Mac: CMD + SHIFT (Chrome and Firefox) + R or SHIFT + Reload toolbar button (Safari)

How to clear your cache

Depending on what browser you are using, there are different ways of clearing the cache.

Clear cache in Chrome

  1. On your computer, open Chrome.

  2. Select More (3 dots icon on top right corner of the browser)

  3. Select More tools > Clear browsing data

  4. At the top, choose a time range. To delete everything, select All time

  5. Check the boxes next to "Cookies and other site data" and "Cached images and files"

  6. Select Clear data

  7. All done!


Clear cache in Microsoft Edge

  1. On your computer, open Open Microsoft Edge

  2. Select Menu (3 dots icon on top right corner of the browser)

  3. Select Settings > Privacy & services

  4. Under Clear browsing data, select Choose what to clear

  5. Select "Cached images and files" and "Cookies and other site data" check box

  6. Select Clear data

  7. All done!


Clear cache in Internet Explorer

  1. On your computer, open Internet Explorer

  2. Select the Tools menu in the upper right corner

  3. In the drop-down menu, choose "Internet options"

  4. On the "General" tab, and in the "Browsing history" section, select Delete

  5. All done!


Clear cache in Firefox

  1. On your computer, open Mozilla Firefox

  2. In the Menu bar at the top of the screen, select Firefox and select Preferences

  3. Select the Privacy & Security panel.

  4. In the Cookies and Site Data section, select Clear Data

  5. Remove the check mark in front of Cookies and Site Data

  6. Mark Cached Web Content check

  7. Select Clear

  8. All done!


Clear cache in Safari

  1. On your Mac, open Safari

  2. Select History > Clear History

  3. Select All history

  4. Select Clear History

  5. All done!

What happens when you clear the cache?

  • Hopefully your Atlas issue will have been resolved. If not, you can keep troubleshooting your issues and contact Customer Support

  • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.

  • Some sites can seem slower on first load because content, like images, needs to load again.

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