If you are experiencing issues with Atlas, we recommend clearing your cache as a first step – especially after a recent release or update.
This could help with several issues, such as:
seeing a blank screen when trying to log in to your environment on Atlas
getting an unspecified error
processes disappearing from Run, Share or Map for an unknown reason
slower performance than usual
Clearing the cache helps to decrease loading time, increase the performance and get rid of cached data that is stored in your browser and causing errors in Atlas.
Clearing the cache won't always fix the issue, but it's the first action that you should take whenever an issue arises.
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How to Clear your Cache
An Initial Shortcut: Force Refresh
Before you clear the cache, you can quickly try Force Refresh, which forces the page to refresh the page and reload it without using the stored cache. This works on a single page, so it's recommended for issues that are affecting a single page on Atlas.
To Force Refresh your browser, try this:
On Windows: CTRL + F5
You can also press F12, right click on the refresh button of your browser and choose 'Empty Cache and Hard Reload'
On Mac: CMD + SHIFT (Chrome and Firefox) + R or SHIFT + Reload toolbar button (Safari)
How to clear your cache
Depending on what browser you are using, there are different ways of clearing the cache.
Clear cache in Chrome
On your computer, open Chrome.
Select More (3 dots icon on top right corner of the browser)
Select More tools > Clear browsing data
At the top, choose a time range. To delete everything, select All time
Check the boxes next to "Cookies and other site data" and "Cached images and files"
Select Clear data
All done!
Clear cache in Microsoft Edge
On your computer, open Open Microsoft Edge
Select Menu (3 dots icon on top right corner of the browser)
Select Settings > Privacy & services
Under Clear browsing data, select Choose what to clear
Select "Cached images and files" and "Cookies and other site data" check box
Select Clear data
All done!
Clear cache in Internet Explorer
On your computer, open Internet Explorer
Select the Tools menu in the upper right corner
In the drop-down menu, choose "Internet options"
On the "General" tab, and in the "Browsing history" section, select Delete
All done!
Clear cache in Firefox
On your computer, open Mozilla Firefox
In the Menu bar at the top of the screen, select Firefox and select Preferences
Select the Privacy & Security panel.
In the Cookies and Site Data section, select Clear Data
Remove the check mark in front of Cookies and Site Data
Mark Cached Web Content check
Select Clear
All done!
Clear cache in Safari
On your Mac, open Safari
Select History > Clear History
Select All history
Select Clear History
All done!
What happens when you clear the cache?
Hopefully your Atlas issue will have been resolved. If not, you can keep troubleshooting your issues and contact Customer Support
Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
Some sites can seem slower on first load because content, like images, needs to load again.